Komen hires the wrong PR firm, missing the boat once again (and a quibble with PR Daily’s coverage of the story)

The Susan G. Komen Foundation has hired a big-hitter PR firm. And not just any PR firm, either.

Now, Komen is assessing the damage, and it’s using a consulting firm founded by two former Democratic strategists. Penn Schoen Berland (PSB), the firm Komen hired to help determine how badly the crisis hurt its reputation, is founded by former Democratic strategists Mark Penn and Doug Schoen.

The goal here seems obvious. Komen’s recent bout of ballistic podiatry cost it massive amounts of support among people who believe that women’s health shouldn’t be held captive to a partisan agenda. The foundation has accurately understood that this means it needs people from the center and points left in order to thrive. Or, at this point, survive. So they go out and hire … Mark Penn.

Wait, what? Continue reading

One love, one bank

Start here, if you haven’t seen it already.

This little internal morale-fluffer seems innocuous enough, and by middle-aged corporate white guy standards it might even pass for clever. Hey, maybe if you’re part of the Bank of America context and you know all the people personally, this rip of the U2 classic is actually pretty funny and uniting and let’s-run-out-of-the-room-and-conquer-the-industry inspiring.

However, in a world with YouTube and zillions of people who see everything they ever cared about commodified and used to sell toothpaste every day, BoA has perhaps crossed a line. No, there won’t be torches and pitchforks and a mad dash to the barricades (a la the OJ/FOX “If I Did It” trainwreck, which has now been cancelled), but there is this: now the BoA brand is being mocked by a very popular comedian and an alternative guitar icon in a way that effectively positions the bank as the anti-brand of choice for millions. A former student of mine told me a few minutes ago that he was going to call his friend, who’s in a very popular band, to suggest that they start covering the BoA version, too.

Wow – how very viral.

There are lessons here. For one thing, corporate meetings ain’t Vegas (what happens there doesn’t necessarily stay there), and for another, when you do something that you think is funny, you need to be sure that your key constituencies agree with you. If the Pat Boone crowd you work with is laughing but your customers are more the Green Day type, you might oughta seek some external validation. (And if you need to be told this, you’re probably in the wrong line of work to start with.)

Time will tell whether this achieves the sort of mythic status of, say, the Appalachian is Hot Hot Hot debacle, but as somebody who doesn’t believe art’s higher purpose has anything to do with moving product, I can only hope so.