Category Archives: training

The right questions can be better than good answers

Posted on by

You know the old proverb. Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. I was reminded of this adage when I came across a recent Harvard Business Blog on “how to ask better questions.”

The author of that insightful post, Judith Ross, notes that when people (especially subordinates) come to us with questions, the natural instinct is to provide an answer. However, providing the answer may not be the best response.

Although providing employees with answers to their problems often may be the most efficient way to get things done, the short-term gain is overshadowed by long-term costs. By taking the expedient route, you impede direct reports’ development, cheat yourself of access to some potentially fresh and powerful ideas, and place an undue burden on your own shoulders. When faced with an employee’s problem, you can respond in a much more value-adding way: by asking the right questions, help her find the best solution herself. Continue reading →

VoIP arrives in Second Life

Posted on by

As I noted a few weeks back, my old colleagues at Gronstedt Group are hosting a weekly “fika” at their “Train for Success” site in Second Life. These get-togethers are a good chance for corporate training people to compare notes, explore, ask questions, and generally socialize themselves to the booming 2L multiverse, which is evolving into a pretty serious business environment.

One of the issues holding 2L back, I felt, was the lack of voice integration. Continue reading →

Verizon Wireless gets it right!

Posted on by

And now, for a happy story. I bitch so much about how people get it wrong that it’s always great when a company gets it right.

My mobile contract was up and I was looking to upgrade my service and my handset. I work with social media and mobile and the phone I’ve been carrying around is almost embarrassing to pull out around colleagues. It’s kind of like working for Volvo and driving up in a KIA. But more than image, I needed to be fast-forwarding my capabilities – I need to be able to show clients and prospectives what I’m talking about and I need to be able to function better away from the laptop. Continue reading →

New report notices that Boomers are retiring; offers band-aid for sucking chest wound…

Posted on by

Lately I’ve been talking a lot about the looming macro-succession crisis, and it’s felt like I’m the only one who sees the issue coming. This morning, though, a MediaPost item addressing a piece of the issue came across the desk, and while it’s only partially aware of the whole problem and the solution it points to is a half-measure at best, it’s at least nice to see a little validation on the subject.

Thursday July 12, 2007
Retiring Boomers Important in Hand-off to Younger Employees

A recent survey of 28,000 employers in 25 countries, by Manpower, revealed that only 21 percent have implemented retention strategies to keep their senior employees participating in the workforce. Continue reading →

How the macro-succession crisis is going to hit the entrepreneurial sector

Posted on by

I’ve written recently about some generational issues facing companies – most notably the “macro-succession crisis” that I suspect very few corporations have even thought about in meaningful detail. In that post I examine how the coming Baby Boomer retirement explosion is going to engender all kinds of crisis, especially in larger legacy corporations that are so top-heavy with Boomer leaders that their Gen X successors are ill-prepared for the transition that must begin taking place in the next five years.

But if you’re a different kind of company – say an entrepreneurial outfit started and run by front-edge Xers (people now in their early to mid-40s) – you’re in good shape, right? You aren’t facing a retirement wave. You aren’t facing the need for a painful adjustment from Boomer-style leadership to the far different style of Xer execs. And this means there’s going to be no leadership vacuum at the top sucking everybody higher in the organization and creating trainwrecks at the Xer-to-Millennial lower management level, either. Life is good.

Except that you’re wrong – the macro-succession crisis is coming for you, too. Continue reading →

Addressing the “praise deficit”: young workers putting a strain on organizations and organizations are responding inappropriately

Posted on by

One of the things Black Dog specializes in is how generational dynamics affect organizational behavior and effectiveness. As I wrote a couple weeks ago, companies across the US are flying headlong toward a massive macro-succession pile-up, and the collective personality of the Millennial Generation (born from ~1980-2000) is going to play a major part in mid-management breakdowns in the next few years.

If you’d like a glimpse of the stress the Millennials are already exerting on organizations, you’ll want to read a new analysis from the Wall Street Journal‘s CareerJournal.com site. In it, Jeffrey Zaslow chronicles how businesses are addressing the Mills’ excessive need for praise: Continue reading →

Gronstedt Group “fika” offers a chance to explore Second Life

Posted on by

If you haven’t started investigating Second Life yet, you might want to look into it. The sheer neatness of the environment notwithstanding, it’s starting to emerge as a viable business platform and it looks like the tipping point may be just around the corner (full Voice Over Internet Protocol integration is set to roll out in the coming weeks, and the guess here is that VOIP is going to blow the lid off the joint). Lots of companies and entrepreneurs are already using the 3D virtual environment for commerce (using it to buy and sell in-world goods and services and developing storefronts that allow you to buy “First Life” goods and services, as well).

In addition, 2L is gaining traction as an internal comm app and shows tremendous potential as a corporate training platform. One firm that’s early-in on the training front is e-learning and consulting shop Gronstedt Group. Continue reading →